Michael Hoppe defines active listening as a state of mind: give full attention, hold back judgment until the speaker finishes, then reflect, clarify, and summarize, and only then share your response.
You're halfway through a story when a friend asks, 'So your manager ignored the email, then what?' That pause to check understanding is Hoppe's definition at work.
Seeing it in action
A teammate describes a plan. You put your phone down, let them finish without deciding early whether it will work, then say, 'So the deadline worries you most?' Full attention, no early judgment, and a reflected check of what you heard.
A manager hears a complaint, asks, 'Which shifts feel emptiest to you?' then reflects the answer: 'So evenings are unevenly staffed, is that right?' Only after the speaker confirms does she share her own view: 'We should aim for more even evening staffing, and I will look at how we schedule it.' Reflecting first keeps the exchange listening rather than turning into a rebuttal.